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Shipping & Cancellation

At Farsan Junction, we want you to be fully satisfied with your purchase. Below is a detailed outline of our Shipping, Cancellation, and Refund policies. By making a purchase on our website www.farsanjunction.com, you agree to the terms outlined below.

1. Shipping Policy

We offer fast and reliable shipping services to ensure that your order reaches you as quickly as possible. Please read our shipping policy carefully for more details.

Processing Time:

  • Orders are processed within 1-2 business days of receiving payment. Processing time does not include weekends or holidays.

  • You will receive a notification via email once your order has been shipped, along with tracking information (if available).

Shipping Methods & Delivery Times:
We offer various shipping options, including standard and expedited delivery. Delivery times are estimated based on your location:

  • Standard Shipping: [estimated time, e.g., 5-7 business days]

  • Expedited Shipping: [estimated time, e.g., 2-3 business days]

Shipping Fees:

  • Shipping fees will be calculated at checkout based on your location, selected shipping method, and order total.

  • Free shipping may be available on orders over a certain amount (e.g., free shipping on orders above $50 within [your country]).

International Shipping:
We currently offer international shipping to the following countries: [list countries]. International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.

Order Tracking:
Once your order has been shipped, you will receive a tracking number (if applicable) via email. You can track the status of your order on our website or through the carrier's tracking page.

2. Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, we are happy to assist you. Please review our cancellation terms:

Order Cancellation Request:

  • You can cancel your order within 24 hours of placing it, provided the order has not already been shipped.

  • To request a cancellation, please contact us immediately at +91 97692 44437 or farsanjunction@gmail.com with your order number and cancellation request.

Cancellation After Shipping:

  • If your order has already been shipped, we cannot process a cancellation. 

Non-Cancellable Items:
Some items may not be eligible for cancellation, including:

  • Special orders or custom products.

  • Perishable goods, food items, or products that are not suitable for return due to health and safety reasons.

3. Refund Policy

We want you to be satisfied with your purchase, but we understand that sometimes returns are necessary. Please refer to our refund policy for guidance.

Eligibility for Refunds:
To be eligible for a refund, your return must meet the following criteria:

  • The item must be unused, in original condition, and in the original packaging.

  • Requests for refunds must be made within 7 days of receiving your order.

Refund Process:​

  1. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

  2. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

  3. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.

  4. Refund Issuance: If your return is approved, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days of receiving the returned item.

Non-Refundable Items:
The following items are not eligible for refunds:

  • Perishable goods, food items, or items that are not suitable for return due to health and safety reasons.

  • Customized, personalized, or special-order products.

  • Sale or discounted items, unless explicitly stated.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may request photographs of the damaged item and packaging to process your claim. We will offer either a refund, exchange, or store credit depending on the nature of the issue.

4. Exchanges Policy

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, flavor, or product, please follow our return process and place a new order for the desired item.

5. Late or Missing Refunds

If you have not received your refund after the processing time of 7-10 business days, please check with your bank or credit card company, as processing times may vary. If the issue persists, please contact us at [insert contact email] for assistance.

6. Contact Us

If you have any questions or concerns about shipping, cancellations, or refunds, please feel free to reach out to us. We're here to help!

Farsan Junction
Email: farsanjunction@gmail.com
Phone: +91 97692 44437

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